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Warranty Information

Standard Warranty Terms and Conditions 

Please email contact@thefencingstore.com.au for all warranty and product support requests.  

These Terms and Conditions constitute a contract between the customer (you) and each of the members of the group of online businesses that make up the Unicorn Sales Trust ABN 171 338 008 769 ("Unicorn"), and of which The Fencing Store is one..

These terms and conditions apply to Standard and Extended Warranties of Products from www.thefencingstore.com.au   

It is important to note that Unicorn supplies and supports all warranties relating to Products which carry the brand “Unicorn” or "The Fencing Store".

Please note that you must keep your original product packaging. In the event that you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and Unicorn accepts no liability for any damage that may occur in transit. 

1.         Warranty Terms

1.1    Subject to the terms and conditions set out below, Unicorn agrees to replace the Product or Other Product (as the case may be) which it supplied to you at its own cost, and any  Unicorn accessory supplied with it, purchased by You, in circumstances where the Product does not perform in accordance with Unicorn's specifications during:

(a)    the Standard Warranty period of 12 months (or as specified for individual products), commencing on the date of purchase (or deemed delivery) of the Product; or

1.2    This contractual product warranty does not operate to limit rights under the statutory warranties referred to in clause 3.1 below.


 2.       Warranty Conditions

2.1    Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard Warranty.

2.2    Unicorn requires any customer requesting service under the Standard Warranty to comply with directions from Unicorn staff in relation to troubleshooting any issue and facilitating any replacement under these Warranty Terms and Conditions.

2.3    Unicorn reserves the right to replace the Product or relevant part with the same or equivalent Product or part. Where a replacement is provided the Product or part replaced becomes the property of Unicorn.

2.4    If Unicorn is unable to replace the Product, the customer will be provided with credit for Unicorn's online store or maybe refunded the price of the Product (at Unicorn's election) on a pro-rata basis, calculated as a % of the time of the claim left to the end of the warranty period. This credit or refund will be for the calculated pro-rata amount of the purchase price of the Product excluding the associated Delivery Cost. 

2.5    Unicorn may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order.

2.6    Unicorn reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Unicorn’s specifications, subject to applicable law.

 3.        General

3.1    Legislation may imply warranties or conditions or imposes obligations on Unicorn, which cannot be excluded, restricted or modified in relation to consumer goods.

3.2    To the full extent permitted by law, but subject always to clause 3.1, the Standard Warranty will not apply in respect of a Product where:

(a)    If the Product has not been installed, maintained or used in accordance with the manufacturer's instructions or specifications provided with the Product;

(b)    To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product;

(c)    To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Warranty Terms and Conditions;

3.3    To the full extent permitted by law, but subject always to clause 3.1:

(a)    Unicorn will not be liable for any loss, damage or alterations to any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

(b)    Unicorn’s aggregate liability in respect of all claims under the Standard Warranty and shall not exceed the original purchase price of the Product or, at Unicorn’s option, replacement of the Product with a like or similar Product.

(c)    Unicorn excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.

3.4  Insofar as they apply to warranties relating to products supplied by Unicorn, these Standard Warranty Terms and Conditions are governed by and must be construed according to the law of the State of Queensland, Australia and the parties submit to the jurisdiction of the courts in that State.