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1300 530 306
7.30am - 3.30pm Mon - Fri (Qld time)
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Customer Service

 

Shipping & Delivery

Can I pick up my order?

Our products are stored and dispatched from a contract warehouse. Pick-ups from our warehouse is possible, however special arrangements need to be made for this and detailed instructions will be emailed to you. There may also be a collection fee for warehouse pick-ups.

Can I be informed when my item is dispatched so that I can be at home for delivery?

When your item is dispatched, you will be sent a confirmation email with your unique Tracking Number. You can enter your Tracking Number through our contract delivery company’s online track-and-trace function to track your item in transit. Our couriers will generally provide an estimated date of arrival, but cannot provide a specific time or phone you prior to delivery. Wherever possible, we suggest using a work address or somewhere else where someone will be present to sign.

What happens if I am not present when the delivery is made?

Our contract with our courier requires them to obtain a signature for proof of delivery. Our delivery contractor will generally not call you on the phone in advance of the delivery to you. If no-one is available to sign for the goods, the courier will leave a note telling you they tried to deliver and you will need to make your own arrangements to pick the goods up from the courier depot. If you elect to have the courier company redeliver the consignment, an additional re-delivery charge will be incurred and you agree that we will make a separate charge on your credit card for this redelivery fee.

Alternatively, during the checkout process when making your purchase, you can elect to waive the need for a signature on delivery and opt to have the goods left at the nominated delivery location. Unicorn accepts no responsibility or liability for goods that are left at any location if you have instructed us not to get a proof of delivery signature. Please understand and accept that other than in exceptional circumstances our delivery contractor will not call you on the phone in advance of the delivery to you.

How do I find out the delivery cost for my item?

The delivery cost is calculated upon checkout of the products you have selected in the shopping cart. Enter your suburb or postcode into the delivery calculator and select from the list of suburbs. The order summary will include the shipping options for you (warehouse pick-up or delivered to your nominated address/suburb). You do not have to fill in any of your personal details for delivery costs to be calculated.

We use express road delivery services from leading freight companies, usually dispatched same day or the next business day depending on the time of your order and stock availability. Actual dispatch time/date depends upon a number of factors (eg demand on the warehouse, transport company services, weather and the like), however if there is going to be a delay in dispatching your order we will advise you of this as soon as we are able to.

Alternatively, you can call us on 1300 530 306 (7:30am to 3:30pm Queensland time, weekdays only) or email us so we can give you an estimate of the delivery cost and time. 

How will my delivery take?
The following table outlines estimated delivery times for delivery to most areas. Same day courier services are available in capital cities only (cost will depend on the consignment and delivery distance – please call us for a quote):

Regional Locations

Typical Delivery Times

Metro Brisbane & Sydney, Sunshine Coast, Gold Coast

1-3 days

Metro Melbourne, Coastal Central Qld, Wide Bay area, Coastal NSW, ACT

2-4 days

Metro Adelaide, Country NSW & Vic

3-5 days

Townsville, Cairns, Country SA

4-6 days

WA, TAS, NT, Far North Qld, Western Qld

6-10 days

Disclaimer:- Transport times may vary depending upon weather and other factors beyond our control. The Fencing Store accepts no liability or responsibility for any delays in delivery of orders.

Returns & Replacements

Can I return my purchase?

Unless the products are faulty, unmerchantable or not fit for purpose, orders will not be accepted for return.

Can I cancel my order?

Once you place your order and have made the payment, the order details are automatically sent through to the warehouse for picking and dispatch. It may be possible (but not always) for us to intercept the order within 24 hours of the order being placed; in the circumstances where we can stop the order from being dispatched, we will refund your payment. However once it has left the warehouse, the products are on the way to you; if you still wish to cancel the order at this stage, the goods can be returned to our warehouse at your expense and a restocking charge will apply. You must receive from us a returned goods authorisation number and the goods must be returned unwrapped and undamaged. The Fencing Store reserves the right not to accept returned goods unless the freight is pre-paid by you and may reject returned goods if the goods are in any way damaged or not fit for resale.

Ordering

Is your online payment system secure?

TFS uses an external third-party gateway (eg eWay) for the secure payment process – we do not ever see your credit card information and we do not store anyone’s card details. Our card processing systems use the very latest and most secure data management protocols complying with our bank’s strict security requirements.

When I purchase a product from The Fencing Store, will I be supplied with a tax invoice?

The Order Confirmation email that you receive when you make an order is a valid tax invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team with your request.

What methods of payment do you accept?

We accept Visa and MasterCard for online purchases on our website and we can also arrange other forms of payment (eg direct bank deposits) for specific customers – shipments will not occur until all payments are cleared into our bank account.

Do you have lay-by or finance options on your products?

No, all purchases must be paid in full when the order is made.

Do you charge a fee for credit or debit card payments?

Yes, we charge a 1.5% administration surcharge for all off-line transactions to cover the costs we incur from our bank.

Payment, Pricing & Promotions

The Fencing Store reserves the right to change pricing at any time without notice. Promotions may be offered from time to time on individual or groups of products for any type of customer; these promotions will usually have a finite life period. The Fencing Store reserves the right to amend, extend or cancel promotions at its sole discretion and without notice. Should a promotion be terminated, any orders made prior to the termination but which have not been dispatched will be charged to the customer at the promotional price. The Fencing Store, at its sole discretion, may require a customer who has paid for a purchase and for which some or all of the goods are on back order, to pay any non-promotional price when the back-ordered goods are dispatched after a promotion has ended.

Viewing Orders

You can log in to your account using your email address and password at any time to view past or current orders. If you have forgotten your password, a new one will be sent to you; following this, you should log in and create a new password.

Updating Account Information

You can log in to your account using your email address and password at any time to update your contact and delivery address details. If you have forgotten your password, a new one will be sent to you; following this, you should log in and create a new password.