Delivery of your order
We now have stock of some products available for delivery from our new Sydney, Melbourne, Perth and Darwin facilities - this means we can deliver selected products faster and at a lower cost to customers in NSW, Victoria, South Australia, Tasmania, NT and West Australia. Before you place your order - give us a call and we can advise which products are available out of Sydney, Melbourne, Perth and Darwin and the new, reduced delivery cost.
Delivery - regional towns and locations
For most of our deliveries, we use national and specialised regional transport companies specialising in delivering to both residences and businesses. Like any transport companies, they have their strengths in terms of being able to offer very competitive rates to most places particularly in the city and large regional cities. However we can also negotiate better rates for some regional & coastal towns with other carriers who tend to focus on specific locations. For example:- Darwin, Perth, Tasmania, Bendigo, Tamworth, Grafton, Hervy Bay, Mackay, Townsville, western Queensland and other similar regional destinations in all other states. Often we find it cheaper to have orders delivered to the larger regional & country towns (e.g a transport company depot) and customers can pick up their order from the transport company depot or other nominated locations, if they live outside these towns in rural locations.
So if you are looking to have your order delivered to regional locations, give us a call before you place your order online and we'll work on getting the best possible rate and delivery time for you. Just call 1300 530 306.
How long will my delivery take?
The following outlines estimated delivery times for delivery to most areas in Australia, times may vary depending upon which warehouse is used for the supply of an order:-
Typical Delivery Times
Depending on the products & despatching warehouse
1-2 days (usually overnight)
Disclaimer:- Transport times for any given consignment may vary depending upon weather and other factors outside of our control. The Fencing Store accepts no liability or responsibility for any delays in delivery of orders. In proceeding with a purchase either online or otherwise, you agree to accept our Terms and Conditions of purchase including all aspects of deliver, as described below and in our Terms and Conditions.
Can I return my purchase?
Unless the products are faulty, unmerchantable or not fit for purpose, orders will not be accepted for return - the customer is solely responsible for selecting products for their purchases. In special and limited circumstances we may agree to accept returned products in which case they must be unopened and in the original packaging suitable for resale. A restocking fee will apply and the customer will be responsible for the cost of the return freight - see our Terms and Conditions for full details of product returns. The Fencing Store reserves the right not to accept returned goods unless the freight is pre-paid by you, if the goods are in any way damaged or not fit for resale.
Can I cancel my order?
Once you place your order and have made the payment, the order details are automatically sent through to the warehouse for picking and despatch. It may be possible (but not always) for us to intercept the order which is generally within 24 hours of the order being placed – in the circumstances where we can stop the order from being despatched we will refund your payment. However once it has left the warehouse, the products are on the way to you. If you still wish to cancel the order, the goods can be returned to our warehouse at your expense and a restocking charge will apply. You must receive from us a returned goods authorisation number and the goods must be returned unwrapped and undamaged. The Fencing Store reserves the right not to accept returned goods unless the freight is pre-paid by you, if the goods are in any way damaged or not fit for resale.
Can I pick up my order?
Our products are stored and despatched from a 3rd party warehouse. Pick-ups for selected can be made from our Brisbane, Sydney, Melbourne, Perth and Darwin warehouses – detailed location and other instructions will be emailed to you. A warehouse pickup fee of $19.90 (inc GST) applies. Under Occupational Safety regulations, anyone picking orders up from any of our warehouse / despatch points must wear enclosed shoes - sandals, thongs or open type of footwear is not permitted - anyone not complying with this safety requirement will not be allowed to enter the warehouse premises.
Can I be informed when my item is despatched so that I can track the delivery?
When your item is despatched, you will be sent a confirmation email with your unique Tracking Number. You can enter your Tracking Number through our contract delivery company’s online track and trace function to track your item in transit. Our couriers will generally provide an estimated date of arrival but cannot provide a specific time or phone you prior to delivery. Wherever possible, we suggest using a work address or somewhere that there will be someone present to sign.
What happens if I am not present when the delivery is made?
Our contract with our courier requires them to obtain a signature for proof of delivery. Our delivery contractor will generally not call you on the phone in advance of the delivery to you. If no-one is available to sign for the goods, the courier will leave a note telling you they tried to deliver and you will need to make your own arrangements to pick the goods up from the courier depot. If you elect to have the courier company redeliver the consignment an additional re-delivery charge will be incurred and you agree that we will make a separate charge on your credit card for this redelivery fee.
Alternatively, when you check out as you make your purchase you can elect to waive the need for a signature on delivery and opt to have the goods left at the nominated delivery location. The Fencing Store accepts no responsibility or liability for the goods which are left on your instructions not to get a proof of delivery signature. Please understand and accept that other than in exceptional circumstances our delivery contractor will not call you on the phone in advance of the delivery to you.
What happens if the delivery vehicle has to wait or is held up at my location when the delivery is made?
Our transport company allows up to 15 minutes for the unloading of deliveries - after this allowed time they will charge a waiting / extended delivery or unloading fee the value of which will depend upon the total time and type of vehicle used for the delivery. This cost will be charged to your account or credit card. In accepting our Terms and Conditions of sale you agree to accept and pay this delayed unloading charge.
What about unloading the vehicle when the delivery is made?
Our delivery drivers will generally unload items which are single rolls or smaller individual items without requiring assistance from the customer on site. Where a consignment involves a larger number of and heavier items / packs, there must be assistance on site (labour and preferably also a forklift), to unload the consignment items. If there is no-one on site and the delivery driver considers the items are too heavy to unload manually, they may return to the consignment to the depot until arrangements can be made to effect the unloading safely and within occupational safety rules. In these instances there will be an extra charge for this unloading and handling and you agree to accept these charges.
We can organise in advance to use a tailgate or crane truck to carry out the unloading when no-one will be on site to assist with the unloading and again in these instances an extra charge will apply and you agree to accept this charge.
Can I give you instructions on where I want the consignent left at the delivery address?
Certainly - when you are at the check out stage of your purchase, you can include specific information on where you want your delivery left (eg. leave at front door). The delivery driver will do their best to comply with your request however this may not always be possible in every instance.
How do I find out the delivery cost for my item?
The delivery cost is calculated upon checkout of the products you have selected in the shopping cart. Enter your suburb into the delivery calculator and select the correct suburb from the list and the order summary will include the shipping options for you - warehouse pickup or delivered to your nominated suburb / address. You do not have to fill in any of your personal details for delivery costs to be calculated.
We use express road delivery from leading freight companies, usually despatched same or the next business day depending on the time of your order - actual despatch time / date depends upon a number of factors (eg. demand on the warehouse, transport company services and the like), if there is going to be a delay in despatching your order, we will advise it as soon as we are able to.
Can I get better delivery rates when I buy pallet lots of your products?
Yes - you can and do ... where we have pallet rates from our transport company (by postcode), these are automatically applied when you go through the checkout process. Where we don't have pallet rates built into our system the freight will be calculated and applied on a standard item shipment basis; we then contact our transport company to get a pallet rate for your location - once we have this rate we will credit your payment (if made by credit card) for the difference between the new pallet rate and the standard item rate.
Alternatively, you can call us on 1300 530 306 (8am to 4pm Qld time) or email us and we can give you an estimate of the delivery cost and time as well as answer any other delivery questions you may have.